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Wednesday, December 22 2010

Sticky Residue On Carpet

Recently I had the pleasure of cleaning the carpets for friends of mine who live near my home. My son, Jordan, and I cleaned four bedrooms and a microfiber ottoman. After the carpets had dried there was a sticky residue on the carpet fibers. The carpet fibers were also stiff and crunchy. Since our cleaning process and chemicals ALWAYS leaves the carpet soft and fluffy I was initially stumped by what may have caused this problem.

Before I tell you the answer to the problem let me first explain what causes carpets to be stiff and crunchy after cleaning. When carpets are manufactured they are designed to be pH neutral. By making them pH neutral carpets will feel soft and fluffy to the touch. This is why you like walking on clean carpets in your bare feet. When you clean your carpets, whether you hire a professional or you do it yourself, the cleaning solution (aka soap) will always have a pH level of 8.0 or higher, this is what we call an "Alkaline Cleaner".  If the soap is not totally rinsed out of the carpet the carpets will be sticky, stiff, and crunchy everytime. You will also notice that the carpets will get dirtier faster because the soap is like glue.  Using water alone will NOT totally rinse out the soap, a special chemical must be added at the time the carpets are being rinsed to thoroughly remove all of the cleaning products.

Upon speaking with my friend, Mary, it was discovered that they had hired a professional carpet cleaner almost (1) year ago and the carpets where sticky, stiff, and crunchy after his cleaning too. Mary went on to say that the other cleaner's job was a lot worse than mine and that entire carpets were sticky, stiff, and crunchy.  My job was only sticky, stiff and crunchy in a few places. I also asked her about the ottoman that we cleaned she said the ottoman looked and felt brand new. The previous cleaner, the so called professional, had NOT used a rinsing agent to thoroughly remove all of the soap from the carpets. When I cleaned I pulled out all of my soap and most of his but some of that soap had settled into the padding and had wicked up from my cleaning.

Jordan and I gladly recleaned their carpets for them at no charge and YES we did manage to pull out the sticky residue. The carpets looked brighter, felt softer, and were obviously cleaner. Who do you think Mary will call the next time she wants her carpets cleaned? If you have questions please reach me at

Until Next Time,

Michael Hull


Posted by: Michael Hull AT 10:12 am   |  Permalink   |  2 Comments  |  Email
This happened to me too, but the guy was unwilling to return. In fact the carpet stayed wet for days.
Posted by Katie on 12/23/2010 - 09:25 AM
Katie. Sorry this happened to you. This is one of the reasons why people do not want to hire a professional cleaning company. Next time give us a call and hopefully we can make it right.
Posted by Michael Hull on 12/23/2010 - 10:31 AM

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